Effective Date: 04/24/2025

These Terms & Conditions govern your use of TravelZambia.com and all services offered through the site, including bookings, purchases, and content downloads. By using our website, you agree to the following terms.

1. Booking Terms

Bookings made through our platform (including stays at Salama Apartments, car hire, or guided tours) are subject to availability and confirmation.

• Bookings are confirmed only upon full or partial payment (depending on service).
• You are responsible for providing accurate personal and contact information.
• Cancellations or changes must be made in accordance with each product’s cancellation policy (displayed at the time of booking).

2. Payment & Pricing

• All prices are listed in Zambian Kwacha (ZMW) or USD and include applicable taxes unless otherwise stated.
• Payments are securely processed through third-party gateways. We do not store your credit card data.
• Travel Zambia reserves the right to adjust pricing and availability at any time.

3. Cancellations & Refunds

• Cancellations must be requested by email or through your booking confirmation link.
• Refund eligibility depends on the type of booking and timing of the cancellation. Non-refundable items (e.g., digital downloads or last-minute bookings) will be clearly marked.
• If we must cancel your service due to unforeseen circumstances (e.g. weather, health, or safety), you will receive a full refund or a rebooking option.

4. Travel Requirements

It is your responsibility to ensure that you meet all travel, visa, and health requirements to enter Zambia. We provide guidance but are not liable for any issues related to documentation or entry restrictions.

5. Use of Website & Content

• All content on this site—including images, eBooks, videos, and branding—is owned by Travel Zambia or used with permission.
• You may not copy, reproduce, or redistribute content for commercial purposes without written consent.
• Downloading and sharing of our free or paid eBooks is for personal use only.

6. Shop Purchases

Items purchased through our Travel Store (e.g., merchandise, accessories, or physical books) are subject to shipping times and regional availability.

• We offer secure checkout and provide order confirmation via email.
• Returns or exchanges are accepted for damaged or incorrect items within 7 days of delivery. Proof of purchase is required.
• Shipping fees are non-refundable unless otherwise stated.

7. Limitation of Liability

Travel Zambia, its partners, and affiliates are not responsible for personal injury, loss, or damage incurred during your trip or while using our services. We recommend securing personal travel insurance.

8. Third-Party Services

Some services, such as accommodation (e.g., Salama Apartments), transport, or tour add-ons, may be operated by trusted third parties. We carefully vet all partners, but we are not liable for actions outside our direct control.

9. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted to this page and take effect immediately upon publication.

10. Contact Us

If you have questions or concerns about these terms, contact us:

Travel Zambia
Email: support@travelzambia.com
Phone: 1234567890
Lusaka, Zambia